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Customer Service/Store Policies

We share your expectation for excellent service and want to assure you of our total commitment to our customers. You can also be confident that, when you call or email us with questions or problems, that we will do our utmost to give you a satisfactory answer and/or a solution to a problem. 

Payment methods: We take Visa, MasterCard and American Express

Order processing: Orders will be shipped within 2 business days. If delays are experienced, we will notify you immediately. Next day and second day orders will be shipped the same day, provided they are received by us no later that noon e.s.t. Order acknowledgements will be emailed to you along with information regarding any back orders and their status. 

We will gift wrap at no charge.

Finding out about your order status and/or changing your order: Please, email us at shop@cutlersonline.com or call 231-347-0341.

Order cancellations: If an order has not shipped, you may cancel or change the order. This does not include monogrammed or personalized orders.  To cancel an order, please email us at shop@cutlersonline.com or call  231-347-0341.

Returns: We want you to be pleased with your purchases.  Should you be less than fully satisfied with your purchases, you may return them for an exchange or refund.  Items must be returned in “like new” condition, accompanied by the receipt stating your name, address, phone number, email address, reason for return and credit card information if applicable. Merchandise that is returned after 60 days of purchase will be credited based on the current selling price. Original shipping charges are not refundable.

Sales tax: Michigan sales tax of 6% is charged on all orders shipped within Michigan. 

Shipping methods: Unless otherwise specified, we ship UPS ground. For rush orders we will ship next day air with an additional charge of 20.00 per shipment and 2nd day air with an additional charge of 12.00 per shipment.

Please, call for rush shipping charges on oversized items. Please email us shop@cutlersonline.com or call  231-347-0341.

International shipping: We can ship anywhere, however, our system calculates within the U.S. rates. Please, disregard these rates and call us  231-347-0341 or email shop@cutlersonline.com to receive a quote for the shipping cost and time of delivery.



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